Conditions of Booking


BROADFIELD CONDITIONS OF BOOKING

ACCOMMODATION;
All accommodation is offered subject to availability at the time of enquiry and the tariffs are applicable according to season. The accommodation will remain secure once a deposit has been received or the client credit/debit card details have been given at the time of booking.

PAYMENTS/DEPOSITS;
A deposit of £10 per person is required for all rooms booked; this is none returnable .Deposits can be made by post in the form of a cheque or by card over the telephone. Full payment should be made on arrival unless otherwise stated by the proprietor. For late bookings Full payment can be made by credit /debit card when booking over the telephone. Payments by credit/debit card will be subject to a 2% administration charge.

CANCELLATIONS POLICY;
 To avoid charges, any cancellations must be made at least one week in advance of arrival date. Our rule is that any cancellations made 48 hours or less prior to arrival date will be liable to the full charge of the first night booked. 


HOLLIDAY INSURANCE; when making your booking you are entering into a legally binding contract and you are advised to take out insurance to cover for the event of possible cancellations.

YOUR RESPONSIBILITY; we want to wish all our customers a happy and carefree stay with us, but please remember you are responsible for your own actions and the effect they have on others. If we believe your actions could upset, annoy or disturb other guests, suppliers or our own staff, or put them at risk or danger or damage to property belonging to other guests or ourselves and visitors, we may end your stay and terminate your contract with us with immediate effect and full payment of your stay will be taken.

DAMAGE TO HOTEL PROPERTY;
any damage to hotel property must be reported in the first instance to the proprietor or their representative as soon as it is discovered. Also any damage to hotel property must be paid by the person causing the damage. (All rooms are checked before and after occupation of guests) This will be added to the guest/s bill at the end of their stay. Where damage has occurred during the guest/s stay and not reported, the guest (lead named person) will be informed by the proprietor in writing and a bill for the repair/replacement of the damage will be sent along with the room charges for the time the room is out of action due to the damage. Rooms are cleaned and checked on a daily basis when occupied and any damage is reported to the proprietor when found.

NON-RESIDENT GUESTS;
Residents are welcome to invite their guests into the hotel between the hours of 12 mid-day and 5pm. And 7pm and 10pm in the residents lounge only. We refer to these guests as non-residents. Non-residents must vacate the premises at the time the resident retires. Non-residents may only remain on the premises if the resident is present or at the proprietor's invitation. NON-RESIDENTS MUST NOT REMAIN ON THE PREMISES OVERNIGHT. If this is discovered, the resident and non-resident will be asked to leave immediately and the appropriate room tariff will be charged, An un-registered ,non-registered overnight guest is in contempt of fire safety regulations and therefore, putting themselves and others at risk.